Speak to us

Cigar & Beyond understands that its customers are knowledgeable and expect the best experience, so it prioritises communication to ensure that customers feel heard and understood. By valuing trust, knowledge, and the best experience, Cigar & Beyond emphasises the importance of building strong relationships with its customers through open and honest communication.

We’re accessible round-the-clock across various platforms to assist with purchases, mail-order enquiries, or to provide additional details about our stores and merchandise.

Or any concerns regarding mail orders, kindly send an email to Orders@cigarandbeyond.co.uk, and don’t forget to include your order reference number.

We guarantee to reply to all emails within 48 hours.

However, if you don’t receive a reply from us, it’s possible that we haven’t seen your email, and we recommend that you contact us through other means such as WhatsApp or Instagram via the direct messaging option.