FAQ’s
What types of cigars does Cigar & Beyond offer?
Cigar & Beyond offers only the finest Cuban cigars.
Why should I choose a Cuban cigar?
Cuban cigars are unblended and pure, producing a signature taste that cannot be replicated elsewhere.
Is it lawful to sell cigars online in the UK?
Yes, it is lawful to sell cigars online in the UK as long as the website complies with all the UK tobacco and advertising regulations, including age verification and tax laws.
How old do I have to be to buy cigars from Cigar & Beyond?
You must be at least 18 years old to purchase cigars from Cigar & Beyond. We use age verification software to ensure that all customers are of legal age.
Does Cigar & Beyond ship internationally?
No, Cigar & Beyond currently only ships within the UK due to varying tobacco regulations and laws in different countries.
How long does it take for my order to be shipped?
We aim to ship all orders within 24 hours of receiving them. Once your order is shipped, you will receive a tracking number via email, and delivery typically takes 1-3 business days depending on your location. You must place your order before 1pm on a weekday to be eligible for next-day shipping. Weekend orders will be shipped on a Monday.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving your order. We may request photos of the damage or defect to help us process your return or exchange. We will work with you to ensure that you are satisfied with your purchase.
Can I return or exchange cigars?
Due to the nature of our products, we do not accept returns or exchanges on cigars unless the product is damaged or defective. However, if you have an issue with your order, please contact our customer service team, and we will do our best to find a solution that works for you.
How do I know if a cigar is right for me?
We recommend trying different cigars to find the ones that best suit your tastes. You can also read reviews from other customers to get an idea of what strengths different cigars offer. Our team of experts is also available to help you find the perfect cigar for your tastes and preferences.
How should I store my cigars?
Cigars should be stored in a humidor with a humidity level between 65-70% and a temperature between 18-21 degrees Celsius. If you do not have a humidor, you can also store your cigars in a sealed plastic bag or cigar humidor bag.
What payment methods does Cigar & Beyond accept?
Cigar & Beyond accepts payments through PayPal, Amazon Pay and BACS transfer.
Single & Box Cigars Collections
Singles
Looking for a unique smoking experience? Try out Cigar & Beyond's single stick cigars collection, featuring the finest tobacco and premium leaf wrapping. Our limited edition cigars offer a one-of-a-kind smoking experience.
Boxes
We offer a variety of box cigar brands, including Cohiba, Trinidad, H.Upmann, Montecristo, Ramon Allones, Saint Luis Rey, and Romeo y Julieta. Each brand has its own unique flavour profile and history, making them a great choice for any cigar connoisseur. Our limited edition box cigars offer a one-of-a-kind smoking experience.